Road tripper .com6/12/2023 ![]() You can find the order number in the order confirmation email from Amazon after placing the order.ġ. Locate to the order in which you purchase Avantree products and find the order number at the right top corner of that order. You can see all orders you placed on Amazon. ![]() Find and click the button “orders” under “Your Account”.ģ. Login into Amazon and click the right-top-corner button “Account&List button”.Ģ. If you’re not sure the order number for your Amazon/Walmart Order, you can follow this guide to find it out.ġ. See more details in Warranty Policy and RMA Policy Join our Daily Live Online Zoom Clinic to speed up the troubleshooting process (Time: 11 am - 12 pm PST/ 2-3 pm EST /7-8 pm GMT 10-15 min for each clinic)Īvantree offers the following native language support? Live Chat with Agent (Pacific Standard Time, Mon-Thur 9 am-11 pm, Fri, 9 am-5 pm)ĥ. Book a call or Screensharing Online Clinic with us and let an agent help you in real-time.Ĥ. Submit a TicketOR File a Claim (1 working day reply)ģ. Product Video Guide - Step by step (from > search product nameġ. (From > Use Top Right Magnify Class to Search your Product Name > Click Product > Click Support button on the right product > check relevant info on page)ģ. ![]() Product Support page - Guide, Troubleshooting, Q&A Session for each product. Visit Product Page - you can find product comparison info, accessories link, Support page link.Ģ. In an office, this could be done by relocating some employees to a separate WiFi network within the building, while at home it could be achieved by regulating family WiFi usage or plugging some devices directly into the router via cables.Īvantree offers the following customer support to help you make the best of our products?ġ. Reducing the number of wireless devices operating on the network. When you do this, it will automatically look for and default to the channel with the least amount of traffic and interference.ģ. There are now apps available online that will scan your wireless space for you, tell you the best place to set up your base station, and even suggest the best frequency to operate on.Ģ. Moving your WiFi base station to an area in the house where there is less structural interference. If it does not work, there are other things you can do if you are experiencing interference on your Bluetooth or WiFi devices. Turn on wifi router which will detect frequency used by Avantree and automatically select a different frequency. Turn on the Avantree transmitter and headphones and leave for 15 mins.ģ. If it's still not working, you can email us and Wi-Fi devices use the same radio frequencies to communicate, so, they often interfere with one another and are prone to interference from other devices operating on the same frequencies.Ģ. In case of cellphone / PC, you can turn off its Bluetooth function and turn it back on. It is important to Reset both the Bluetooth sender and receiver. You might need to make sure the previously used devices are Bluetooth-off to avoid interference. Finally, search for and select the Avantree Roadtrip in your device's Bluetooth settings to reconnect.īluetooth device normally auto-reconnects to its LAST paired / connected device. The LED will briefly flash PINK and beep twice before return to pairing mode, indicating that it has reset. ![]() Reset the Roadtrip - During pairing mode, quickly double-click to reset the Roadtrip. Put the Roadtrip in PAIRING MODE - With the Roadtrip powered on, press and hold for about 2 seconds until the LED flashes RED and BLUE. In your device's Bluetooth settings, Unpair/ Remove the Roadtrip from the list of paired devices. You may want to reset your Roadtrip if you are have trouble pairing or reconnecting it with your devices. Conducting a factory reset on the Roadtrip will clear all past pairing data and restore the default settings for the product. ![]()
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